What you should do if you have a problem, concern or complaint
If you have a problem, concern or complaint about any part of our service, please tell us so we can try and resolve the issue.
In the first instance please contact your Adviser directly. If you are not 100% satisfied with their response, complaints may also be made via our Practice Manager Leigh Van Rixel, email: firstname.lastname@example.org
If we cannot agree on how to fix the issue or you decide not to use our internal complaints scheme, you can contact the following independent body who manage disputes for our industry:
The Insurance and Financial Services Ombudsman (IFSO)
Phone: 0800 888 202
P O Box 10 845, Wellington 6143