Contact Us

For full details of your Adviser see the Advice Team page

AUCKLAND HEAD OFFICE

Level 2, 181 Khyber Pass Road
Newmarket, Auckland
PO Box 26621
Epsom 1344
Phone (09) 365 5903 or 0800 2823 7887.
Email: enquiry@certusnz.co.nz

NORTH OFFICE

2a Port Albert Road Wellsford
PO Box 225
Wellsford 0940
Call Free 0800 322 466
Email: certus@paradise.net.nz

What you should do if you have a problem, concern or complaint

If you have a problem, concern or complaint about any part of our service, please tell us so we can try and resolve the issue.

In the first instance please contact your Adviser directly. If you are not 100% satisfied with their response, complaints may also be made via our Practice Manager Leigh Van Rixel, email: leigh@certusnz.co.nz

Phone: (09) 365 5914, or alternatively you may contact AMP directly on 0800 808 267.

If we cannot agree on how to fix the issue or you decide not to use our internal complaints scheme, you can contact the following independent body who manage disputes for our industry:

The Insurance and Financial Services Ombudsman (IFSO)

Phone: 0800 888 202

Email: info@ifso.nz

P O Box 10 845, Wellington 6143